We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not yet put, his money in appearance is worth, took for three seven hundred.
My favorite brand. Easy to install.
Gave it five stars because I just installed it so cannot assess it´s longevity though it does have a high quality feel to it.
The parcel was delivered by the courier, everything is fine with her. On the way 8 days, delivery from the Russian Federation. Excellent store, I recommend to everyone. Thank you for your cooperation!
Works. Good quality. Thanks! Works fine. Quality at first glance is good. Hot water supply to the left. The upper and lower release at 3/4 and 1/2 can be unscrewed by hexagon and swapped. Weight 1200g. The main part of the mixer is metal, handles are chrome-plated plastic.
Everything came up and works as it should, turned the mixer and set the limiter temperature as it should! Let's see how much will last)
Excellent thing, the temperature keeps
Everything's fine. Seller recommend
Delivery in just 4 days, delivery to the apartment. Until i tried, i can install only in 2 weeks.
Fully corresponds to the description. Everything is installed and functions as it should. Delivery by courier to the apartment for 4 days from the date of order.
Delivery to spb 5 days after order. Packed well without damage. Changed the release of the shower-gusak easily, hexagon. Installed, on eccentric from the old mixer in a few minutes stood up as a native. The mixer works fine! Before that it was not possible to wash, fluctuations in water temperature from very hot to cold. Now the temperature is stable,
Very fast delivery!!! All as described. I will test the Thermostatic Mixer and will write how it works. Thanks!!!
The parcel went about 14 days to the west of the krasnoyarsk territory, took 22 days after payment the track, was not tracked, the mixer works all cool.
This is the second such thermostatic faucet mixer that I buy, and I love it. It is great, works great, regulates the temperature very good and the first one works around a year already without a problem. I recommend this item!